Guaranty & Maintenance
Keyhan
Keyhan office furniture products come with a 10-year after-sales service and a 3-year guaranty starting from the date of invoice. (In the absence of a purchase invoice, the production time of the product will be considered for the initiation of after-sales service and guaranty coverage.)
Keyhan office furniture products come with a 10-year after-sales service and a 3-year guaranty starting from the date of invoice. (In the absence of a purchase invoice, the production time of the product will be considered for the initiation of after-sales service and guaranty coverage.)
Product's guaranty does not cover the following items:
1. Fabric / mesh cover
2. Not providing guaranty card, a mismatch between the serial number on the card and the product’s serial number, or a distorted serial number
3. Exposing the product to chemicals, heat, fire, humidity, direct sunlight, wind, or rain
4. Damage caused by unforeseen incidents and improper handling
5. Repairing of the product carried out by various individuals without the supervision of Keyhan Office Furniture Company’s support unit
6. Damage to the product due to improper use by the consumer (according to the after-sales service experts of this company)
7. Continuous use of the product on uneven surfaces and hitting the frame and base
8. Scratches on all parts of the product
9. Utilize over 8 hours daily
10. Imposing pressure above the defined standard on the armrests, mechanism and seat plate
Effective handling of the product:
1. Do not apply multiple and sudden blows to the mechanism, in locked and free state.
2. The standard weight for products is 115 kg.
3. Make sure not to overload the armrests with too much pressure.
4. To clean the product effectively, first use a dry towel to remove any dust, then wash the surface gently with a wet towel soaked in water and a small amount of dishwashing liquid. Finally, dry the product thoroughly before use.