After-sales service

Thank you for choosing Keyhan office furniture company. Our team is dedicated to making your post-purchase experience a fulfilling one.

A different experience from the after-sales service of Kayhan Gostar Steel

Fast response and strict follow-up

Quality Assurance of Service Delivery

Providing services throughout Iran

After-sales service Keyhan

Take a moment to carefully review the following terms and conditions before utilizing our after-sales services.

Keyhan office furniture products come with a 10-year after-sales service and a 3-year guaranty starting from the date of invoice. (In the absence of a purchase invoice, the production time of the product will be considered for the initiation of after-sales service and guaranty coverage.)

The gas lift cylinder comes with a 2-year guaranty.

A 6-month guaranty is provided for parts replaced outside of the guaranty period, effective from the date of installation.

Post-purchase services encompass guaranty coverage, repair assistance, provision of replacement parts upon customer request, instructions on proper product usage, and maintenance guidance.

Receiving after-sales service

Contact our customer support center for assistance with after-sales services, product repairs, guaranty inquiries, and submitting your questions, suggestions, and criticisms. Reach out to our customer support center between 9:00 a.m. to 5:00 p.m. from Saturday to Wednesday. Your feedback is important to us for enhancing our work processes.

Moreover, you can utilize the panel below to register your support request. Our colleagues will promptly attend to your request and provide the necessary assistance.

Contact Us

Faq

How to find assembly instruction?

Detailed assembly instructions should have been provided in the package for the item(s) you purchased. Additionally, you can find assembly instructions for each item under the "Documents" tab on the product page.

How can I request a spare or replacement part?

Should your necessary component be within the coverage of our Warranty and your Warranty is still in effect, you may request a brand-new part. Otherwise, the spare part is available for purchase. For any further assistance, please feel free to contact us.

How do I claim warranty service?

Please refer to Product Guaranty page to check Guaranty Terms and Conditions. In the event that your problem is covered by our Guarantey guidelines, kindly contact Keyhan via written correspondence or by calling our customer support team. Make sure to have the product's serial number on hand and be aware that we may request for the defective parts to be sent back.